Refund and Returns Policy

📦 Refund and Returns Policy

🔍 Overview

Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • It must be in its original packaging.

⚠️ Partial Refunds May Be Granted (If Applicable)

  • Books with obvious signs of use
  • Items not in original condition, damaged, or missing parts not due to our error

💳 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment.
Refunds are typically processed within 5–7 working days, and the credited amount should reflect in your bank account or card statement shortly thereafter.

⏳ Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account.
  2. Contact your credit card company—posting may take time.
  3. Contact your bank—processing delays are common.

If you’ve done all of the above and still haven’t received your refund, please contact us at info@novelnuggetspublishers.com.

🏷️ Sale Items

Only regular-priced items are eligible for refunds.
Sale items are non-refundable.

🔁 Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, email us at info@novelnuggetspublishers.com and send your item to:
Plot No. 78, Beltarodi, Nagpur, Maharashtra, 440015, India, 7066746842

🎁 Gifts

If the item was marked as a gift and shipped directly to you:

  • You’ll receive a gift credit for the value of your return.
  • Once received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or was shipped to the gift giver:

  • The refund will be issued to the gift giver.

🚚 Shipping Returns

To return your product, mail it to:
Plot No. 78, Beltarodi, Nagpur, Maharashtra, 440015, India, 7066746842

  • You are responsible for return shipping costs.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee receipt of returned items.

❓ Need Help?

For questions related to refunds and returns, contact us at:
info@novelnuggetspublishers.com